protecting and respecting your privacy. We regularly review this policy
to ensure the best possible service to customers. By visiting our
website you are accepting and consenting to the views and practices
described in this notice.
COLLECTION AND USE OF PERSONAL INFORMATION ABOUT CUSTOMERS
When you place an order with us you will be asked to enter your name,
address, email address and a contact phone number as well as a password.
This will create a user account for you which will allow you to track
the progress of your order and will enable you to make future purchases
more easily. By submitting your personal data, you agree to the transfer
and storing or processing of this information. By ticking the tick box
to receive promotional e-mails, you agree to receive marketing
communications. We do not ask you for your payment card information at
this point, so no financial information is stored in your user account.
The information we learn from customers when they place an order helps
us personalise and forever improve your shopping experience with us. We
use personal information we collect from you, or that you provide to us,
to: handle orders; deliver products and services; process payments;
contact you about orders, products, services, special offers and
promotional activities; update our records; to improve our store and
platform; prevent or detect fraud or abuses of our website; and to
enable third parties to carry out technical, logistical or other
functions on our behalf. Any third parties must use the information in
accordance with this privacy notice.
We will only release personal information when we feel it is
appropriate to comply with law, to enforce or apply our conditions of
use and other agreements, or to protect the rights, property or safety,
our users or others. This includes exchanging information with other
companies and organisations for the purpose of fraud protection and
credit risk reduction. However, this does not include selling, sharing
or otherwise disclosing personal information about customers for
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the use of your personal information and opt
out of receiving direct email marketing communications from us. When
you are asked to provide information on the website, look for a tick box
that you can tick or untick to indicate your preferences.
Please be assured that information about our customers is an important
part in the running of our business and we will not sell on this
information to other parties. We will take all steps reasonably
necessary to ensure that your data is treated securely and in accordance
Standard 2-5 business days £5.00
Free-shipping for two pairs or more.
Dispatch Type Delivery Time Cost
One pair 5-10 working days £5.00
Two pairs or more 5-10 working days FREE
Orders placed before 4pm are usually dispatched on the same day.
Special Delivery items are guaranteed to arrive at their destination by
1pm on the next working day. We also offer a Saturday Guaranteed
delivery on all UK orders.
Please note orders made after 4pm on a Friday will not be dispatched
until Monday. All delivery timeframes exclude Bank Holidays.
Tracking Your Order:
We will notify you by e-mail when your order is dispatched. You can
check the status of your order at any time by logging into your account
and viewing the 'my orders' section of the website, which will update
with Mail tracking reference.
At extremely busy periods or during times of disruption, some parcels
may be subject to delays. For Special Delivery parcels, please contact
if you've not received your item after 5 working days and we will be
happy to assist you. For standard delivery, if you have not received you
parcel within 6 working days, please contact our customer services
If you require dispatch to a country not in this list, please contact
us by e-mail. Please note there may be some restrictions on delivering
certain items to specific countries. Deliveries in some countries may be
subject to customs delays. Please contact us if you have not received
your order within 10 working days.